Politique de remboursement

Cancellation

We allow order cancellations within 12 hours of purchase. If your order is successfully canceled, you will receive a full refund within 2–3 business days.

We cannot cancel an order once it has already been shipped. To request a cancellation, please contact us at service@auranailsparis.com and include your order number or order confirmation email.

30-Day Refund Guarantee for Unopened and Unused Items

Undamaged, unopened, and unused products may be returned for a full refund for any reason within 30 days of the date of purchase.

To request a return, please contact us at service@auranailsparis.com and include your order number and information about the current condition of the products. Our Customer Service team will confirm the reason for the return with you and may request photos of the products and packaging from different angles.

Your email should include:

  1. Your order number beginning with #AURA.
  2. Photos clearly showing all sides of the products.
  3. Photos showing all included accessories.
  4. Photos of the original packaging.

After receiving your return request, we will review and process your application within three business days.

Unused and unopened products may be returned for a full refund within 30 days of purchase. Refunds will be processed after our warehouse has received and inspected the returned items and confirmed that they meet the return requirements.

If your product has a quality defect within 30 days of purchase, please contact the Aura Nails Customer Service team at service@auranailsparis.com as soon as possible. We will evaluate the issue and provide the most appropriate solution.

All return shipping charges must be prepaid. COD deliveries will not be accepted.

For returns that are not related to a product quality issue, the customer is responsible for the return shipping costs. If the return is due to a confirmed product quality issue, Aura Nails will cover the return shipping costs.

Once we receive your return, please allow up to 10 business days for us to process your refund. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your credit card statement or bank account.

For disputed orders or payment disputes, the resolution process may take between three and six months.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again.

Next, contact your credit card company or payment provider, as it may take some time for the refund to be officially posted. Processing times vary between financial institutions, so please allow a few additional days.

If you have completed all the steps above and still have not received your refund, please contact us at service@auranailsparis.com.

Exclusions

Aura Nails’ commercial warranty does not cover:

  • Damage caused by misuse, accidents, or natural events, including lightning strikes, tornadoes, hurricanes, and similar events.
  • Unauthorized modifications, repairs, disassembly, or use that does not comply with the official instructions or user guide.
  • Issues unrelated to product quality.
  • Products purchased from unauthorized resellers.
  • Products used for purposes beyond normal consumer use.
  • Lost, stolen, complimentary, or previously refunded products.
  • Defects or damage caused by exposure to extreme temperatures, liquids, or other external factors.
  • Claims for which valid proof of purchase cannot be provided.